With summer approaching and the sun making its way back out into the world, at least in Chicago, I have noticed that people in general have a certain sparkle in their eyes. They are excited for all that summer offers; the time outdoors, connecting with friends, being active, festivals and music, days at the beach or lake.
So why is summer so exciting? Is it simply that the sun is out? That people can use their BBQs and bikes? I think that is part of it, but mostly it is the additional interaction with friends, family and colleagues that make summer so special. The experience of summer has as much to do with the people in your season as the weather.
As a customer service expert, what this proves to me is that creating an experience for your customers is what will keep them coming back for more. If a person is made to smile, the memory of the experience stays with them. Often these memories are simply the ability to remember how they were made to feel.
To quote Maya Angelou, “I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.”
What is it that you can do today to make someone else smile? There is simply no better feeling in the world than knowing that you made someone smile, and made their day a little brighter. Decide to become the ’summer’ in someone’s day.
